[중요공지]

더 고도 상품은 제작 상품이므로 반품이 불가하며

배송기간은 영업일 기준 10일(약 2주) 이내에 발송됩니다.

각인하실 문구와 폰트, 색상은 배송 메세지에 기재해 주시기 바랍니다.

 

상품결제정보

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

배송정보

• 배송 방법 : Parcel Service
• 배송 지역 : A Region.
• 배송 비용 : International Shipping Fee
• 배송 기간 : 7 - 14 days
• 배송 안내 : Please take into consideration that some products may take additional time for delivery and processing.
  Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
  
  - Customs and Duties
  
  The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
  

교환 및 반품정보

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order; or

-you receive a defective product.

**Return Instructions

(1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

(2) A customer service representative will be in contact to assist you by email or phone.

(3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

3) We do not accept return(s) if:

-you are returning the items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

4) If there is a missing item from your order:

*Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.

취급시 주의사항

땀이나 먼지는 쥬얼리 변색의 원인이 되며 수분은 접착제 사용제품의 접착력을 떨어지게 하므로 물이나 땀에 닿지 않도록 유의하시고 운동, 수영, 해수욕, 온천 입욕, 취사, 취침, 손을 씻을 때 쥬얼리를 착용하지 말아 주십시오.

착용 후 부드러운 천으로 가볍게 닦으신 후 케이스 및 파우치에 넣어 직사광선이나 먼지를 피해 통풍이 잘 되고 습도가 낮은 곳에 보관하십시오.

엔티크 유화 처리를 한 은제품, 에폭시 처리를 하거나 원석이 박힌 쥬얼리는 원래의 색을 변하게 하는 세척액 사용을 금합니다.

진주는 산성에 약하므로 세제나 표백제 등에 의해 변질되기 쉬우며, 향수나 땀에도 약하므로 착용 후 부드러운 천으로 닦아 주십시오. 진주는 강도가 약해 다른 제품과 부딪치면 깨질 수 있으니 부드러운 천에 싸 따로 보관하십시오.

은제품은 공기 중에 산화되어 변색되오니, 사용하지 않으실 때에는 공기의 접촉을 최대한 줄일 수 있는 밀폐 용기나 비닐 지퍼백에 반드시 보관하십시오.

동봉한 천은 쥬얼리를 닦거나 광을 내는 천이며, 실버 제품의 변색 시에는 블루 칼라의 티파니 실버 클리너용 천을 사용하십시오.

서비스문의

고객 센터 l 02.4666.553 l 평일 10am - 06pm 점심시간 1pm - 2:30pm 주말과 공휴일은 휴무입니다. 운영시간 이외에는 Q&A에 문의해 주세요.